This Privacy Policy explains how 24bet Casino collects, uses, discloses, and protects your personal data in accordance with applicable laws and regulations, specifically the United Kingdom General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. It clarifies our legal obligations, your rights, and the measures we take to ensure the security and confidentiality of your data.
1. Data Controller Information
24bet Casino, operated by its parent company as specified on our website, is the data controller for your personal information. All inquiries regarding data protection and privacy may be directed to our Data Protection Officer using the contact details provided on our official website.
2. Categories of Personal Data Collected
We collect a range of personal data necessary for providing our services. These categories include:
- Identification Data: full name, date of birth, gender, proof of identity
- Contact Data: home address, email address, phone number
- Account Data: username, password, account preferences
- Financial Data: payment card details, transaction history, bank account information
- Technical Data: IP address, device information, browser type, access logs
- Usage Data: website navigation details, gaming activity, communications with customer support
- Marketing Data: preferences for receiving promotional offers and communications
3. Purposes and Legal Basis for Data Processing
24bet Casino processes your personal data for specific and lawful purposes, including:
- Providing, managing, and improving our services
- Verifying your identity and age for legal compliance (KYC)
- Processing deposits, withdrawals, and other financial transactions
- Ensuring the security and integrity of our systems
- Detecting and preventing fraud, money laundering, and other illegal activities
- Fulfilling our legal and regulatory obligations
- Sending service-related communications and, where consented, marketing materials
The legal bases for these processing activities include the necessity for the performance of a contract, compliance with legal obligations, and, where applicable, your explicit consent.
4. Data Sharing and Disclosure
We may share your personal data with trusted third parties, strictly for the purposes outlined in this policy. These may include:
- Payment service providers for processing transactions
- Identity verification agencies for KYC checks
- Regulatory authorities as required by law
- Technical service providers supporting our website and operations
- Marketing service providers, where you have opted in to receive promotions
All third parties are required to process your information in accordance with applicable data protection laws and only for specified purposes.
5. International Data Transfers
In certain circumstances, your personal data may be processed outside the United Kingdom. We ensure that such transfers are conducted with appropriate safeguards, including standard contractual clauses or other recognized legal mechanisms to guarantee adequate data protection.
6. Data Retention Policy
24bet Casino retains personal data only for as long as necessary to fulfill the purposes for which it was collected, comply with legal and regulatory requirements, resolve disputes, and enforce our agreements. When data is no longer required, it is securely deleted or anonymized in accordance with our retention schedule.
7. Data Security Measures
We implement robust technical and organizational measures to protect your personal data against unauthorized access, loss, destruction, or alteration. These measures include encryption of sensitive data, secure storage solutions, regular security assessments, and restricted access to personal data on a need-to-know basis.
8. User Rights
As a user based in the United Kingdom, you have specific rights under data protection legislation, including:
- The right to access your personal data
- The right to rectification of inaccurate or incomplete data
- The right to erasure (“right to be forgotten”)
- The right to restrict processing in certain circumstances
- The right to data portability
- The right to object to data processing, including direct marketing
- The right to withdraw consent at any time where processing is based on consent
- The right to lodge a complaint with the Information Commissioner's Office (ICO)
Requests to exercise these rights should be submitted using the contact details provided on our website. We will respond to all legitimate requests within one calendar month, subject to verification of your identity.
9. Cookies and Tracking Technologies
24bet Casino uses cookies and similar tracking technologies to enhance user experience, provide essential website functionality, analyze site usage, and support our marketing activities. Users are informed about the use of cookies and may manage their preferences through our 24bet promotions and consent management tools.
10. Marketing Communications
We may send promotional communications about our services and special offers, provided you have given your consent or where otherwise permitted by law. You may opt out of receiving marketing communications at any time by following the unsubscribe instructions included in each communication or by adjusting your account preferences.
11. Updates to This Privacy Policy
This Privacy Policy may be updated periodically to reflect changes in our processing activities, legal requirements, or technological advancements. Any significant changes will be communicated to users via our website or by direct notification where appropriate. The date of the latest update will always be indicated at the top of the policy.
12. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact our Data Protection Officer at [email protected] or through the contact form available on our website. For information about how we handle transactions, see our section on 24bet payments.
This policy is effective as of 2026 and applies to all users accessing or using the services of 24bet Casino within the United Kingdom.